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It's possible that this is related, especially if Malwarebytes had removed something prior to reboot that it detected as it runs a cleanup routine on restart (Malwarebytes Delete on Reboot (DoR) technology) and it's possible that if it isn't able to run the cleanup routine normally on reboot due to permissions, that it may result in this behavior (normally in those cases you'd receive a UAC prompt asking you to allow Malwarebytes to run as I recall, though it shouldn't continue running in the background when it works properly it should just perform its cleanup and then terminate itself). You can check as well as disable it if it is on by following the instructions in the articles here and here as well as learn a bit more about how and why this new feature tends to cause issues at time.īy the way, I just happened to take another look at the logs you posted originally and just noticed that you have User Account Control partially disabled: Thanks everyone for your help.ĭo you have fast startup enabled by any chance? The reason I ask is because there are known issues with Malwarebytes (as well as many other applications) when fast startup is enabled. If it happens again, I'll take a log and come back. After I did the repair with support tool, it hasn't occurred again. Also, it has happened two times in a row, but not every time.

#Malwarebytes free version pc driver#

I gave above some examples of when I've noticed it happened (windows updates, antivirus updates, driver updates). Have you noticed the issue occur with both a restart (Start -> Power -> Restart) and shut down/power on (Start -> Power -> Shut down -> Power back on) or just one of those options?

When the issue does occur and you find Malwarebytes starts up with Windows despite the setting being set to Off, what happens when you startup the machine again? Does the same behaviour occur or is it only exhibited with one startup at a time?

#Malwarebytes free version pc update#

However, we haven't been able to reproduce an issue when an installer update is not involved. 3.6.1 -> 3.7.1) and have a defect filed for it. We're aware of an issue with this particular setting not being saved across Malwarebytes installer updates (e.g.

#Malwarebytes free version pc how to#

Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, ' Get Started!'Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.

Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: